Privacy policy

Privacy Policy – Howel Pty Ltd

Last updated: February 2 ,2026

Howel operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Howel is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details (name, phone, email, billing and shipping address).
  • Financial information (credit or debit card numbers, payment details).
  • Account information (username, password, preferences).
  • Transaction information (items viewed, cart activity, purchases, returns).
  • Communications with us (support inquiries, feedback).
  • Device and usage information (IP address, browser, interactions with our site).

Personal Information Sources

  • Directly from you (for example checkout, account creation, support).
  • Automatically via cookies and similar technologies.
  • From service providers (payment processors, logistics partners).
  • From third-party partners (for example marketing and advertising services).

How We Use Your Personal Information

  • Provide and improve services: process orders, ship products, manage your account, personalise your shopping experience.
  • Marketing and advertising: only where you have explicitly opted in (per Spam Act 2003 (Cth)). Emails and SMS include easy opt-out.
  • Security and fraud prevention: detect, investigate or respond to unsafe or fraudulent activity.
  • Communications: respond to support requests and keep you informed about your orders.
  • Legal obligations: comply with laws or respond to lawful requests.

How We Disclose Personal Information

We may share your information with:

  • Shopify (our ecommerce platform).
  • Service providers (payment, shipping, analytics, IT support).
  • Marketing and advertising partners (in accordance with your consent).
  • Government or regulators (where legally required).
  • As part of business transactions (merger, sale, restructure).

Relationship with Shopify

Our store is hosted by Shopify, which may store and process personal information in the United States and Canada. Shopify may also use aggregated merchant data to improve its services. Learn more here: Shopify Privacy Policy

Cookies and Tracking

We use cookies and similar technologies to power our store, understand traffic, and improve ads. When required by law, you will see a cookie consent banner and can manage your preferences. We also use pixels (for example Meta, Google, TikTok) for advertising measurement and retargeting. This means that Meta Platforms, Inc. (Facebook and Instagram) may collect or receive information from our website through cookies or similar technologies and use that information to provide advertising measurement, analytics, and targeted advertising services. Information shared may include device data, interactions with our site, and purchase activity. You can learn more about how Meta uses personal information by reviewing Meta’s Data Policy.

Security and Retention of Your Information

We apply physical, electronic, and managerial measures to safeguard your data. However, no transmission method is 100% secure. We retain personal information only as long as necessary for our Services, compliance, or legal obligations.

Your Rights and Choices (AU and global)

As an Australian business, we comply with the Privacy Act 1988 (Cth). Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information.
  • Request a copy (portability) or restrict its use.
  • Opt out of marketing communications at any time.

If you request access, a reasonable administrative cost may apply. We will advise you in advance.

To exercise rights, email orders@howel.com.au.

Complaints

If you have concerns about our handling of your personal information:

International Transfers

Your personal data may be transferred and processed outside Australia, including in the United States and Canada where Shopify’s servers are located.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this site with a revised “Last updated” date.

Contact

Howel Pty Ltd
Email: orders@howel.com.au

Cut to the Chase with our Privacy Summary:

  • We collect your name, email, address and payment details to process orders and provide support.
  • Marketing emails and SMS are opt-in only. You will only hear from us if you choose to.
  • Your data is hosted securely by Shopify, with servers in the United States and Canada.
  • We use cookies and pixels (such as Meta and Google) to improve our site and ads. You can manage consent via our cookie banner.
  • You can request access to, correction of, or deletion of your personal information at any time.
  • If you have concerns, contact us at orders@howel.com.au, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).